Firmex VDR Support
We’re here to help you make the most of Firmex, whether you’re setting up your first project or having trouble logging in. Look through the most common questions below, and use the navigation bar on the left to browse through topics.
QUICK ANSWERS TO
Common Questions
How do I start a new project?
A project is the foundation of your Firmex site. It is the first thing you create - the shell where documents and users live.Read More
How do I bulk download?
Bulk download tools allow you to download some or all of the documents and folders in a Firmex project.Read More
Is there a file size limit?
Although there isn't a definitive maximum upload size for Firmex, there are best practices to ensure your data is uploaded smoothly...Read More
How to manage Firmex emails
There are 3 types of emails you may be receiving from Firmex: Document activity notifications…Read More
How do I reset a password?
While attempting to log in, you are prompted with the message stating “User credentials are invalid”.Read More
Can I add a confidentiality agreement?
A Project Administrator may post an NDA, disclaimer statement, terms of use, or confidentiality agreement document that a user must agree to…Read More
