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Firmex Knowledge Base
Firmex VDR Support
Firmex VDR Support
Having trouble logging in, or receiving an error message? Browse through these support topics.
Viewing Documents
Installing the Seclore Application
Watermark cannot be applied error
Legacy Excel Files in the Firmex Viewer
Save is Disabled and Document Cannot be Opened in the Viewer
"This folder does not contain any documents"
I see an error when trying to view or redact a PDF file
See all 9 articles
Logging in and invitation emails
Where is the Firmex login page?
Firmex Login - No active sites found
I am being directed to an expired password link
I haven’t received my invitation email
I can’t log in and need to reset a password
"This site can't be reached" error message
Downloading documents
Document Exchange for Desktop Tool Retirement
Download Troubleshooting
Requesting a USB or Hard Drive Archive
I don’t see a download button
I can't download more than one document at a time
Downloads with multiple parts (.z01 and .z02 files)
See all 9 articles
Uploading documents
How do I recover deleted documents?
Virus detection on documents
I don’t see an upload button
Upload and Download Recommendations
My upload is not appearing
Users & invitations
I need to unarchive or restore a user
I am an Administrator but I cannot update a user’s email address
I can’t add a user or group
I can’t remove a user
Q&A
I can’t see all the questions or answers
How do I attach a document to my Q&A answer?
Misc.
I’m not receiving new document emails
Downloading New Seclore Documents
Bounce-back Email Notifications
Amazon Web Services Migration - Spring 2023
I see the message “Legacy file types may not support Firmex Document Protection”
Document Storage Location
See all 12 articles
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https://support.firmex.com/hc/en-us/categories/200224576
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Learn
Step-by-step instructions for specific Firmex features.
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https://support.firmex.com/hc/en-us/categories/200220413
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Support
Having trouble with a feature? Check out support articles.
custom
https://support.firmex.com/hc/en-us/categories/10787850779547
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Guides
Onboard your team and use Firmex to its full potential with quick and easy guides.
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Use Cases
*Coming Soon* Learn how other teams like yours use Firmex, and learn how to build projects specific to your industry.
Reset Password, Email Notifications, Redaction, Email In, Project Staging