Symptom
I don’t see a download button, but I would like to download documents and folders to my computer.
Cause
The project’s administrator has blocked your ability to download documents from the project. The ability to download individual documents may be blocked, and the ability to bulk download documents may be blocked.
Solution
Contact the project’s administrator
Contact the project’s administrator to request the ability to download documents, bulk download documents, or both (How to enable the bulk download option).
Check to see if you have permission to download documents
- From the Documents tab, click a document. It should open in the Firmex Viewer.
At the top-right corner of the Firmex Viewer, do you see a download button? If so, you can download the document to your computer. If not, you can only review documents online.
If you are allowed to download one document, check to see if you have permission to bulk download documents
- From the Documents tab, right-click the folder you would like to download.
- Do you see the Download option? If so, you can download multiple documents to your computer at once. If not, you can only download one document at a time through the Firmex Viewer.
Related Resources
- Starting a new project & changing the project name
- Document protection options
- Bulk download documents
Support
- I can't download more than one document at a time
- Downloads with multiple parts (.z01 and .z02 files)
