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I can't download more than one document at a time

Symptom

The user cannot download more than one document at a time, or download folders. To test, from the Documents tab, right-click a folder. If you do not see a Download option, you do not have the ability to bulk download.

Cause

The Administrator of the project has not turned on the Bulk Download feature. The user may only view or download documents one at a time.

Solution

Please contact the Administrator of the project and ask for the bulk download feature to be enabled.

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