Symptom
The user cannot download more than one document at a time, or download folders. When users are on the Documents tab and they right-click a folder, there is no option to Download.
Cause
The Project Administrator has not turned on the Bulk Download feature. When Bulk Download has not been turned on by the Project Administrator, users may only view or download one document at a time.
Solution
Please contact the Project Administrator and ask them to turn on the Bulk Download feature for your project.