If you're looking for help with billing, you've come to the right place. This article covers common billing questions and how to get support.
Who to Contact
Depending on your situation, here’s who to reach out to:
For Invoice or Payment Support
Contact our Billing Department directly:
- Email: billing@firmex.com
-
Phone (Extension 3)
- North America +1.888.688.4042
- Europe +44 (0) 20.3371.8476
- International +1.416.840.4241
- Australia +61.180.087.9509
For Account-Specific Queries
If you work with an Account Manager, they may be your best first point of contact for billing-related questions.
For Pre-Invoice Documents
If your query relates to a Statement of Work (SOW) or Digital Purchase Order (DPO) - documents sent before the invoice - please contact the sender of those documents directly.
Still Need Help?
If you're not sure who to contact, start with our Product Support team. We'll make sure your query gets to the right place.