Skip to main content
I am an Administrator but I cannot update a user’s email address
You are trying to update a user’s email address but you received an error message “Please contact Firmex Support to facilitate this change.”
Administrators can update a user’s email address only if the user has never logged into a Firmex VDR.
Administrators will be required to contact Firmex Support in order to make changes to a user’s primary email address.
Step-by-step instructions for specific Firmex features.
Having trouble with a feature? Check out support articles.
Onboard your team and use Firmex to its full potential with quick and easy guides.
*Coming Soon* Learn how other teams like yours use Firmex, and learn to build projects specific to your industry.
Reset Password, Email Notifications, Redaction, Email In, Project Staging