Warning Message: "The destination folder path is too long."
If you see this message, the combined folder and file path is too long to be compiled into a ZIP file due to your computer's limitations. Please try the following to resolve the error:
- Exclude numbering in the Request Zip File screen (leave the first option unchecked)
If this doesn't work, then:
- Break up the download into smaller pieces by downloading at a deeper level in your folder structure
Warning Message: "An identical download request is being processed. Please submit another request after it has been completed."
If you receive this message, you have already requested an identical download that is currently being compiled into ZIP format. The progress of your ZIP files will be shown in a separate window called the Transfers window. If you cannot see the Transfers window, it may be blocked by your browser's pop-up blocker. To manually open the Transfers window, click the “Open in New Window” button from the bottom right-hand corner of your data room.
Once the ZIP file process has been completed, you will be given links to download the files in the Transfers window. If you have more than one part to download, follow the directions on how to handle multi-part zip files.
If you have any other questions, please contact Firmex Support.