Symptom

When you try to download or view a file you see the "Watermark could not be applied to the document" message.

Causes & Solutions - PDFs

1. Too Large: The file is very large and the watermark is taking too long to be applied.
   Solution:  The administrator of the project can split the document in two, and re-upload to Firmex to allow the watermark to apply on the smaller files.
   
   
2. Encryption: The PDF may have been previously encrypted before being uploaded with a password or other types of security.
   Solution: The Admin can print the file to PDF (which removes security), then re-upload the document to Firmex to allow the watermark to be applied.

Causes & Solutions - Excel

1. Too Large: The area of the spreadsheet is very large and the watermark is taking too long to be applied.
   Solution: If there are multiple worksheets, the Admin of the project can save each sheet as a separate Excel file, then re-upload them to allow the watermark to apply to the smaller files.
   
   
2. Encryption:  The Excel file may have been previously encrypted before being uploaded with a password or other types of security.
   Solution: The Admin can open the file in Excel, remove the protections, then re-upload into Firmex to allow the watermark to be applied.
   
   
3. Invalid data: There may be invalid data in formulas causing errors with the watermark process.
   Solution: The Admin can open the file in Excel and remove the invalid data:
   a) Open the file in Excel
   b) Use the Go To > Special command (Ctrl - G > Special)
   c) Click Formulas > Errors
   d) If an error is found, fix or delete the formula
   e) Once all errors are removed, re-upload the file to Firmex to allow the watermark to be applied