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Firmex system requirements

Firmex supported environments and configuration

Firmex supports a wide range of computing environments. This article outlines the requirements against which Firmex has been tested and is supported.

Operating Systems

 Windows: 7, 8, 8.1, 10

 Mac: OS X 10.9 to 10.11, macOS 10.12

Supported Browsers (with cookies and Javascript enabled)

  • Microsoft Internet Explorer 11
  • Microsoft Edge, all supported versions
  • Google Chrome, most recent stable version
  • Mozilla Firefox, most recent stable version
  • Apple Safari, Version 9 and 10

Network Setup

Your Firmex site will be accessed by navigating to an https URL with this convention:
https://“your firm name”.firmex.com
Access to the following URL over Port 80 and SSL Port 443 is required:
*.firmex.com

Uploading and downloading documents

Method

Requirements

Standard uploads (HTML 5)

 
  • Google Chrome (supports uploading folders and documents)
  • Internet Explorer 11 and Edge (upload documents only)
  • Mozilla Firefox (upload documents only)

 

 Very large uploads (Windows only)

 
  • The latest version of Java 
  • Internet Explorer 11 and Edge (Google chrome and Mozilla FireFox do not support Java)

Direct to disk download (Windows Only)

  • The latest version of Java 
  • Internet Explorer 11 and Edge  (Google chrome and Mozilla FireFox do not support Java)
Zip file download  

For Zip downloads larger than 1 GB, one of the following applications are required:

Windows: WinZipWinRAR, or PKZip

Mac OS: The Unarchiver or WinZip for Mac

Document Exchange for Desktop Application (for Uploads and Downloads)  

Windows: 7, 8, or 8.1

Mac: OS X 10.7 and higher

Please see this article for more information

Document Protection Plug-In

If downloading protected documents, the following plug-in is required:

Seclore Lite Client for PDF and Office

The system requirements for the Seclore plug-in are as follows:

 Windows: 7, 8, or 8.1

 Mac: OS X 10.8 and higher

Email Notifications

Automatic email notifications, invitations and password resets are sent from a Firmex email server to your internal and external users. To ensure all critical messages are delivered, add the following to the safe senders list on your networks:

  • *@firmex.com
  • *@firmexpostmaster.com

 

Please contact Firmex Client Services with any questions.

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