Installing the Seclore plug-in

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Depending on the document protection settings set up by the project administrator, you may be required to install the Seclore app for PDF and Office to view documents that have been downloaded to your computer. 

Viewing documents online in Firmex VDR does not require any of the below software.

⚠️IMPORTANT: If you have a previous version of the Seclore app (FileSecure Lite), it must be uninstalled before installing the new version.


Seclore Installation Instructions for Windows

  1. Ensure you have Adobe Acrobat Reader installed (other PDF viewers are not supported by Seclore)
  2. Download Seclore Desktop Client for PDF and Office
  3. Close Adobe Reader and any open Microsoft Office applications
  4. Install the app
  5. When prompted, enter your Firmex Username and Password
  6. Once the installation is complete, open the downloaded documents from the data room

Adobe Acrobat Reader Installation Instructions for Windows

Adobe Acrobat Reader (free) or Acrobat Pro is required to view downloaded Seclore protected PDF documents on Windows. To install Adobe Acrobat Reader:

  1. Go to https://get.adobe.com/reader/
  2. Download Acrobat Reader
  3. Run the installer and follow the installation steps

Seclore Installation Instructions for Mac

  1. Download Seclore Lite App for PDF and Office
  2. Open the Seclore Lite.dmg file and run the Seclore Lite Installation Launcher
  3. When prompted to change your default browser, click Change Browser (this will not change your default browser for regular web browsing)
  4. When prompted to give Seclore Disk Access, click Open Settings and turn on the toggle next to Seclore Lite Main
  5. Once the installation is complete, open the downloaded documents from the data room

How to Uninstall FileSecure Lite (Legacy DRM App)

Windows:

  1. Close any open Microsoft Office applications
  2. In the Start menu search bar, search for the setting Apps & Features and open it
  3. Search for the app FileSecure Lite


  4. Click Uninstall and wait for it to complete
  5. You are now ready to install the new app 

Mac:

  1. Use the Finder to search for FSLiteUninstaller
  2. Run the Uninstaller and wait for it to complete 
  3. You are now ready to install the new app 

Troubleshooting the New Seclore App

See this article for troubleshooting tips.

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