Symptom
You uploaded a document, and it was Set Offline and shows a warning icon or has disappeared from your view.
Cause
Firmex virus detection scans documents uploaded by Content Administrators, Contributors or Managers for viruses. Once a virus is detected, the document's Document Type icon will change to a warning icon in the Document Type column, and the document will be Set Offline.
Solution
If you are a Content Administrator
If you have uploaded a virus-infected document, once scanned by Firmex, the file will be set Offline, making it only viewable to Content Administrators. As an Administrator, you now have the option to:
- Download the document to evaluate it
- Set it Online to allow other users to access the document
- Delete the document
Note: You can use the Offline Documents Quick View to quickly locate any infected documents that have been automatically set offline.
If you are not a Content Administrator
If you are not a Content Administrator and have recently uploaded a document that disappeared following the upload, it may be because it contains a virus and has been Set Offline. If this happens, you will need to contact your project Administrator.