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Unable to view protected document

Symptom

When trying to open a document in Firmex VDR for iOS you receive the message:

Protected Document
You are unable to view this document because it is protected.

Cause

Documents with document protection options active (i.e. Lock To Computer, Disable Print, with the exception of Enable Watermark) cannot be viewed or saved to the vault via Firmex VDR for iOS. 

Solution

You may view the document via the Firmex website, not via the iOS app.

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