Mozilla's Firefox browser is phasing out support for the Java plug-in for security and reliability reasons. In preparation for this, Firmex will soon remove support for Java based upload and download options in the Firefox browser. For more information, please see Mozilla's releases article regarding Java (NPAPI) Support.
What methods will be supported in the future?
You can use an alternative method to download or upload as outlined below.
- Use the Zip bulk download method
- Use the Document Exchange for Desktop application to download directly to your hard drive
Uploading (documents and folders)
- Use the Document Exchange for Desktop application
- Use Internet Explorer 10 or 11 and install the Java plug-in
If you require assistance please contact Firmex support.