A user has not received their initial Firmex FileSend invitation email containing their username and password, or an email from Firmex FileSend regarding a file share or request. Typically, multiple users from the same company are not receiving Firmex FileSend emails.
- Firmex FileSend emails are being marked as spam or junk by the user’s email program.
- Firmex FileSend's email domain (@firmexpostmaster.com) has been blocked by the company’s firewall.
Have the user check their spam/junk folder for the email
Have the user log in to their email program and check their spam and junk folder for an email from the sender email@example.com. Mark the email as not spam.
Whitelist the @firmexpostmaster email domain
Have the user contact their IT administrator and ask that the domain @firmexpostmaster.com be allowed through the company firewall. This will unblock multiple users’ invitations.