Planned Maintenance: Please be advised that our platform is temporarily unavailable for maintenance on May 29th 2:00 AM EDT - 7:00 AM EDT.

I’ve clicked "download" but nothing is happening


The user has requested a direct to disk download, but nothing appears to be happening.


The Firmex DocExchange window is being blocked. The DocExchange is required for the transfer of data from Firmex to your computer.


Manually bring up the Firmex DocExchange
After you clicked the download button, did a transfer window appear? If not, it may have been blocked by your browser. To manually bring up the transfer window (i.e. DocExchange), from the bottom right-hand corner of your data room, click the “Open in New Window” button.

Related Resources


From the Blog

More Virtual Data Room Insights

Can't find what you're looking for?

Get instant answers to the most common questions and learn how to use Firmex like a pro. If you need immediate help, reach our support team 24/7 using the link below:

Submit a Request