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I see the message “Failed to load PDF document”

Symptom

When you try to open a PDF document from the data room in Google Chrome, a new tab opens with the message “Failed to Load PDF Document“.

Cause

Google Chrome’s built-in PDF Viewer cannot open Firmex’s protected PDF document.

Solution

Disable Chrome’s built-in PDF Viewer

  1. Open Google Chrome
  2. In the top right, click More Untitled.png, then Settings.
  3. At the bottom, click Show Advanced Settings.
  4. Under Privacy, click Content Settings
    2017-04-20_18-13-45.png
  5. Under PDF Documents, check the box next to "Open PDF files in the default PDF viewer application."
    2017-04-20_18-14-17.png
  6. Once you have made the change, PDF files should open in Adobe Reader or Adobe Acrobat, rather than in Google Chrome.

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