When you try to open a PDF document, Adobe Reader or Acrobat opens with a blank screen.
The PDF you are trying to open contains document protection that requires you to install a plug-in.
- Determine which plug-in you need to install
You either need to install the Seclore Plug-in or the FileOpen plug-ins.
To determine which plug-in you need to install, please contact the project’s Administrator or Firmex Support.
- Install the correct plug-ins
Before installation, please close all Adobe and Microsoft Office products.
Download the Seclore Lite for PDF and Office plug-in (Mac users, click here)
Download the FileOpen plug-in (Mac users, click here)
Note: You may need your IT administrator to install the plug-in for you.
Once the correct plug-ins are installed, the file should open. If it does not, please contact Firmex Support.