Symptom
The user can only upload documents, and not folders.
Cause
You are using a browser that does not support folder uploading, such as Internet Explorer.
Solution
Use a different browser
Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari browsers support uploading folders and documents out of the box. That is, you do not need to install any additional applets or plug-ins to be able to upload folders. Download Google Chrome.
Use the Document Exchange for Desktop
If you cannot install the browsers listed above on your computer, we recommend using the Document Exchange for Desktop. It's a standalone application that supports the uploading of folders without the need of a web browser.
Manually create the folders and then upload documents
You can manually create folders in Firmex and then upload documents to them.
Related Resources
- Uploading folders & documents
- Working with folders & documents
- Document exchange for Desktop
- What is Email In and why should I use it?
