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I’ve requested a zip download but haven’t received an email

Symptom

The DocExchange shows me that my zip download is complete, but I have not received an email.

Cause

  1. The zip download email has been marked as spam or junk by the your email program.
  2. Firmex’s email domain (@firmexpostmaster.com) has been blocked by your company’s firewall.

Solution

Check your spam/junk folder for the email

Log in to your email program and check your spam and junk folder for an email containing the subject line “Your Document Bulk Download Request is complete” from the sender @firmexpostmaster.com.

Allow the @firmexpostmaster.com email domain

Contact your IT administrator and ask that the domain @firmexpostmaster.com be allowed through the company firewall.

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