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I’ve requested a zip download but haven’t received an email


The DocExchange shows me that my zip download is complete, but I have not received an email.


  1. The zip download email has been marked as spam or junk by the your email program.
  2. Firmex’s email domain ( has been blocked by your company’s firewall.


Check your spam/junk folder for the email

Log in to your email program and check your spam and junk folder for an email containing the subject line “Your Document Bulk Download Request is complete” from the sender

Allow the email domain

Contact your IT administrator and ask that the domain be allowed through the company firewall.

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