Skip to main content
I’ve requested a zip download but haven’t received an email
The DocExchange shows me that my zip download is complete, but I have not received an email.
- The zip download email has been marked as spam or junk by the your email program.
- Firmex’s email domain (@firmexpostmaster.com) has been blocked by your company’s firewall.
Log in to your email program and check your spam and junk folder for an email containing the subject line “Your Document Bulk Download Request is complete” from the sender @firmexpostmaster.com.
Contact your IT administrator and ask that the domain @firmexpostmaster.com be allowed through the company firewall.
Step-by-step instructions for specific Firmex features.
Having trouble with a feature? Check out support articles.
Onboard your team and use Firmex to its full potential with quick and easy guides.
*Coming Soon* Learn how other teams like yours use Firmex, and learn to build projects specific to your industry.
Reset Password, Email Notifications, Redaction, Email In, Project Staging